GoPlay FAQS

GoPlay makes sports travel simple, exciting, and unforgettable. Find answers to all your questions here, from registration to packing, so you can focus on what really matters—playing your best and making memories that last a lifetime.

Registration & Planning

Q: How do I start planning a tour?
A: Contact a GoPlay regional coordinator to discuss your goals, destination, and timing or Contact Us. We’ll help design your itinerary, arrange training and games, and prepare your group for travel.

Q: How do I register for a tour?
A: You can register through the WeTravel trip site or the MyTrip app.

Q: Where can I see my trip itinerary?
A: You can register through the WeTravel trip site or the MyTrip app.

Q: Can GoPlay help with fundraising?
A: Yes! Every trip includes fee-free fundraising through our platform. 100% of donations go directly to participant accounts. How to set up a contribution page?

Q: Do I need to register a young child, or are they free?
A: Yes, all travelers must be registered. For children under 5, GoPlay can provide prorated packages.

Q: Can I register for only part of the tour?
A: Yes. You can join for select days, but individual services (like just one meal or a single excursion) cannot be booked separately.

Q: After I register and pay, what happens?
A: Once your registration and deposit are complete, GoPlay secures hotels, game tickets, sightseeing tours, and flights. If booking your own flight, please wait for official confirmation from GoPlay or your coach before making a purchase.

Q: What happens if we don’t have enough travelers to travel?
A: GoPlay will fully refund any deposits paid.

Q: How do I access the GoPlay trip site or app?
A: Please go to the GoPlay website under “Contact Us,” and we can share all the information.

Insurance

Q: What insurance is included?
A: All travelers are covered for medical and baggage insurance while overseas with GoPlay.

Q: Is cancellation insurance included?
A: No, cancellation coverage is not included.

Q: Do you recommend cancellation insurance?
A: Yes. GoPlay partners with providers like RoamRight, allowing families to purchase cancellation or trip interruption coverage. Outside of our Terms & Conditions, GoPlay cannot guarantee refunds.

Flights

Q: Do we have to fly with the group?
A: No. While most teams travel together, you may choose a Land Only package and arrange your own flights. You’re responsible for meeting the group at the first hotel and for your return transportation, unless your flights align with the team’s.

Q: How are flight prices determined?
A: Once your group size and dates are confirmed, GoPlay secures airline contracts.

Q: What is the deadline to switch packages?
A: Airline contracts have strict deadlines. After the 120-day cut-off, cancellation or change penalties may apply.

Q: Who is responsible for getting me to the airport?
A: Travelers are responsible for getting to their team’s departure airport. Upon arrival overseas, GoPlay guides will meet the group.

Q: Can I use air miles or upgrade my ticket?
A: Yes. The best option is to purchase the Land Only package and book your own flight. Group fares cannot be upgraded through GoPlay. Please note the following estimated upgrade costs: Premium Economy, $2,500; Business Class, $4,000; First Class, $8,000 per ticket.

Q: How do I get my ticket?
A: E-tickets are posted to your team page 2–5 weeks before departure. Print your ticket and bring it along with your passport to the airport.

Q: What documentation do I need if I’m responsible for another player? The player's parents need a notarized document. Please add to the document the names of the charperones, the dates of the trip, and which organization they are traveling with. This is only for under-18s. The player will have to go through security with the chaperone.

Passports & Visas

Q: Do I need a passport?
A: Yes. Passports are required for all international travel. Most countries require your passport to be valid for at least six months beyond your intended date of return.

Q: Do I need a visa?
A: Some destinations require visas or electronic travel authorizations (e.g., U.K. ETA, EU ETIAS). Requirements vary by nationality. Please check the Sherpa Travel site for current requirements.

Accommodation / Rooming

Q: Can we check in early?
A: Check-in is available from 3pm the day of arrival. Depending on the previous night’s occupancy, you may be able to get your room earlier, but no guarantee.

Q: If we are meeting at the hotel, can we drop off our bags or try to check in?
A: Each room is reserved under the traveler’s name. If your room is ready when you arrive, you can check in right away! If not, you can store your bags at the hotel and enjoy some time exploring the city.

Q: How does rooming work?
A: Each team may handle rooming differently. Typically, players share with teammates, or families share with their player. Please check with your coach or group leader for specific details.

Q: My player wants to room with a teammate. Is that possible?
A: Yes, as long as both families agree. A parent requesting a private room will incur a single-room supplement.

Q: We are a group of three. Can we share a room?
A: Yes. Triple rooms include either a double/queen/king plus a single bed.

Q: We are a group of four. Can we share a room?
A: No. Rooms abroad are typically smaller. You’ll be placed in two nearby or connecting rooms.

Q: Is there a discount for three people in a room?
A: No. Hotels typically charge extra for triple rooms since they are larger and include an additional breakfast.

Packing Tips

Q: What should I pack?
A: Each traveler may bring one checked bag and one carry-on (carry-on must fit under the bus seat). One month before departure, GoPlay will confirm uniform colors and required gear.

Q: Will laundry be available?
A: Laundry is typically available depending on your itinerary.

Payments

Q: How are payments handled?
A: Families pay individually through GoPlay’s online system. Flexible payment plans are available.

Q: Will my trip cost change after I register?
A: No. Once your quote is confirmed, your price is locked and won’t change due to exchange rates or airline fee increases.

Q: Where do I send a check?
A: Make checks payable to GoPlay LLC and mail to:
GoPlay LLC
4228 Washington St, Suite 10
Boston, MA 02131

Cancellation Policy

Q: If I cancel, how much refund will I receive?
A: The first deposit of $250 is non-refundable once the trip is confirmed. 120+ days before departure – All payments refunded minus $250. 90-120 days – Refund minus $500. 65-89 days – Refund minus $1,000. 31-64 days – Refund minus $1,500. Less than 30 days – No refund.